Chimney Rock Car Care

I had an excellent experience getting my tires changed and my car realigned here. The service team took the time to explain everything in detail—what needed to be done, why it was done and showed me the exact concerns. They were transparent about pricing and made sure I understood all options. The check-in staff were so kind and welcoming. They greeted me right away, made the process simple, and the work was completed right on schedule. I’ll be returning for future needs and recommend this shop to others!

I brought my sister’s SUV to Chimney Rock Auto Repair to help her out since she is having some medical issues. Her vehicle was due for inspection renewal and needed the emissions check. I did not have an appointment but they provided fast, courteous service and I suggested that my sister use them in the future. I recommend trying them out. I think you’ll find them very helpful with reasonable pricing.

I've been coming here for years and they always do good work and keep thorough records of past repairs. Friendly service and quick turnaround times. Just be aware that they charge a %3 processing fee on any purchases since they changed their payment system. Can be a frustration if you are spending a lot on repairs. Otherwise, would recommend.

++++++++++!!!THE BEST EVER!!!+++++++++ I called spur of the moment because a light on my dash popped up. I needed engine coolant. The first place I called nearby my location - well, it went directly to voicemail. They second number I called and Juan answered. He was terrific and told me to come on in. My engine needed coolant and I asked for windshield wiper fluid, why not? I needed it. I don’t think the wait was more than 20 minutes, the price was beyond fair and customer service was polite, friendly and so helpful - off the charts overall! I will definitely be visiting them in the future for all types of servicing. They go above and beyond to make you feel truly valued - even for a little thing.

I wanted to share an honest but respectful review. The staff was professional and the location is convenient, however my experience felt more expensive than expected for the service provided. I was charged $36 for a battery test, which I later learned is offered for free at places like AutoZone. I was also quoted over $400 for a new battery and installation, which ultimately led me to explore other options. I was able to purchase a battery elsewhere for significantly less and have it installed at no cost. I understand businesses have overhead and pricing structures, but clearer communication upfront on pricing and alternative options would have been appreciated. This may not be an issue for everyone, but for me it made the experience feel less transparent than I hoped. I’m sharing this