Ciocca Honda York Certified Service Department

I am extremely disappointed with the pricing transparency and customer service at this location. My wife brought her SUV in for a routine oil change & wiper replacement. She asked them to look at a software glitch with the rear hatch. The "repair" consisted of a simple BCM reset (unplugging the battery), yet we were charged $179 for this five-minute procedure. When I contacted the manager, Jason, to discuss the fairness of this charge, he was dismissive and sarcastic. He asked me, "Well the car is working, isn't it?" Rather than addressing the clear price inflation for a part-free fix, he was uncooperative. I gave him the opportunity to resolve the very obvious price gouging and he refused. We expected professional integrity, but unfortunately, we will not be returning.

Worked with Jennifer Sanchez as my service advisor. She went above and beyond to help my situation. Very good customer service.

WORST SERVICE GARAGE!!! NEGLIGENT AND FAULTY WORKMANSHIP!! I took my 2018 Honda Accord Hybrid into Ciocca Honda on July 30 for a new head gasket and also to replace fuel pump that was covered under a recall. I picked up the car on July 31st with no other further instructions. August 6th, six days later, I was driving on the turnpike when my engine started making a horrible sound and was unable to accelerate over 55/60mph. About 1.5 miles I stopped at the service station, popped the hood and noticed the container for coolant was almost empty and there was an enormous amount of heat coming off the engine. After adding more coolant I tried to drive but the engine sound was even worse. So, I parked the car again and called a tow truck since Honda doesn't offer towing. Two days later, on Augus

I took my car in for a grinding noise that got louder while braking, which I thought was an issue with warped brake rotors (the brake pads were in like-new condition). I called in beforehand to see if it could be covered under warranty. I left a voicemail on the service advisor line since they were all "busy." They didn't get back to me by the end of the next day, so I went to the line for scheduling an appointment and they were able to connect me to a service advisor within a minute. After the diagnosis, they told me they couldn't get it covered under warranty. Fair enough. They tried to charge me the full $168 for diagnosis instead of half-price for a standard half hour diagnosis. Mind you, the diagnosis took at most 17 minutes because the technician got in my car at 9:44 AM and the ser

Seriously, I have had nothing but the best customer service and car service since I purchased my first Honda @ Apple Honda. The car is amazing, but even more important is my experience having the car maintained, which has been exceptional. Thank you, Zach, Tyler, Missy and Chris, and the Apple Honda Service Team!