Citywide Service Towing

fyi, We arrived MORE than 10 minutes before closing and the lady working closing 12/12 started demanding money from us. When we told her our insurance will be towing it out, she insisted she didn’t feel like letting us go back there to get stuff out of our car. Even though we had ample time to just grab a few items. She even let someone else go in right before us. I feel like this was purely race related.. she bragged about how “insurance will be paying for it anyway, just let it sit out there all weekend”. When we asked about the weekend appointment, she claimed she had absolutely no idea or clue about that and to just call another day or deal with it next week so they can leech more money over the weekend. I called a few resources who told us we could view the car… and at this point it w

Picking up a vehicle from an impound lot is never a fun experience—but my visit to Citywide Towing in Blaine was a reminder that people make all the difference. From the moment I arrived, I was treated with kindness, professionalism, and genuine respect. I want to specifically recognize Mike, the manager, and Becca, both of whom went out of their way to be reasonable, patient, and human in a situation that is often stressful and uncomfortable for people.

Absolutely FANTASTIC service. Kyle helped me, and he was so incredibly helpful and AWESOME!! He was there within 30 minutes after my tire had a catastrophic blowout from a factory defect; my car didn't come with a spare, just an air pump with tire sealer in it. The tear in my tire was so large that the sealent just leaked everywhere. I was totally stuck. Anyway, Kyle was there 30 minutes quicker than he said he'd be. So great!! It was an extremely stressful situation, but he was calm, quick, and kind. He was very careful with my car, and he came with a flat bed. He backed my car into the bed slowly and carefully. I truly believe he treated my car like it was his own. He allowed me to ride with him to Discount Tire, and I felt extremely comfortable and safe with him. (As a woman, that is s

Keep deleting my reviews; I’ll keep posting. I’d give zero stars if it were an option. Last time I checked, a school parking lot was public? If it isn’t, that’s fine, then there have to be posted signs. Guess what? There isn’t, and yet, my sons car was towed by this company. The most arrogant, rude, condescending staff. $366 for a 3.6 mile impound from a presumed public (based on the lack of signage) lot-no citation from a parking authority nor a tow sheet signed by the parking authority and the tow driver. So either the lot is public and City Wide neglected to provide a signed tow sheet or citation, or it’s private and the appropriate signs are not posted? Which is it? Either way, a costly mistake for me now and them later for engaging in shady business practices. I appreciate the resp

Corey came to my house to test and Jumpstart my battery. He was successful in getting it started and was courteous and professional. I'll ask for him if I need help again. Thanks Corey and Citywide.