Classic Ford of Columbia Parts

Parts department has no clue how to file a warranty claim. Only one person, Julia, is "familiar" with the process. Ha! That's not true. Contacted the manager, Ricky Bobby, to complain, he doesn't care. He's too busy trying to figure out what to do with his hands. Never answer the phone. Never return calls. Just leave them a VM, "we'll get back to you." Nope. In person, they make you wait at the counter until they are done playing Solitaire on the computer. Absolutely the most useless, worthless humans. Dealt with these "people" for over 2 months trying to file a warranty claim on an accessory part. Jim Hudson Ford had me taken care of in 2 days.

A terrible place. Placed online order. Been 2 weeks and received nothing. No response to my email of course so I called. A woman answered & said she needed get a supervisor. I overheard her tell him my connection wasn't great and good luck on hearing me because it sounded like I was eatin chitlins or smacking on some watermelon. Me being a person of color I was infuriated and sad because can't believe white folk still talk like this. Especially a woman!

Thomas was very knowledgable and polite and after detailing he took the time to use his own detailing stuff to make sure it was clean enough for his car. Took is time to answer all the questions we had. Made us feel important. Got us a GREAT DEAL . If you are shopping for a new or used car see Thomas he is honest hard working and will get you a good deal and go above and beyond his job to make sure you are treated right.

Nearly impossible to get ahold of... The phone number listed on the site is for EV Charging not parts and when you do find the number it takes forever to get ahold of someone (this has been my experience for years)

Very helpful crew.