Cleveland Auto Repair

This company had my car a month before they even looked at it to tell me what was wrong. Then wanted to charge me $3k to fix it. They charge over $200 for diagnostics and I didn’t know that. Every time I called someone was rude to me on the phone. I just wanted to check on my car… I was able to buy all the parts and spent less that $300 and I have another mechanic working on my car and he’s not even charging me close to what they were. Most of their charges come from labor, which is trash cause half the work wouldn’t take more than an hr to fix. Especially if you know what you’re doing. I do not recommend this place at all. They gonna charge you an arm, leg, and lung to repair. DONT GO HERE!! Reply!! Just to be clear…. Since you wanna reply. I did not have sugar in my tank. You talking ab

I love this auto shop, the people there were fun, engaging and funny. I was going to catch the bus home since they had a few orders ahead of mine. I was told nope you're not gonna take a bus anywhere, he got my car in right away. He ordered the parts and watched when they arrived. He helped me with setting up a easier way to pay for the work they did on my car. I could go on and on about the great service I received and that I enjoyed every moment of sitting there in good company while they worked on my car. Thank you guys so much.

I appreciate how they handle service. My check engine light came on, and they were able to squeeze me in for a diagnostic the same day I called. The technician took the time to explain the sensor issue, offered a clear price upfront, and had it fixed within two hours. No upselling, no mystery—just efficient, professional problem-solving.

They will charge you about $200 for diagnostic fee when you bring your car in. (I got waived though) I had oil change service with full synthetic oil for $200. Spark plugs changed for $200. My car is 2016 ford focus. Kinda pricey but good service overall. And service was done same day! That was good. If you plan to pay with your card, be ready for extra 4%. They are kind too. Only the reason for 3 stars is the price. Thank you.

On November 28th, I dropped off my vehicle (a 2011 Ford Escape) to this shop informing them that my concern was a bad front ball joint and uneven wear on my tires to the point that threads were becoming visible. I was informed an inspection would take place to verify the issue. At some points between then and December 5th, I requested updates regarding receiving an estimate. On December 5th, (1 week later) I was given an update. They apologized for the delay in notifying me citing "several unexpected changes and uncontrollable events that have affected our workflow." They would send me an estimate soon. On December 8th, I was given an estimate stating that I would need a new starter and acknowledging the issue I noted with my tires. At this point, they had not yet confirmed any issues with