Coastal Chevrolet Service

Kevin was very helpful, polite, and professional. Additionally, Daphnee, who stepped in as a van driver, was delightful. You are lucky to have two such wonderful employees! However, your phone calls and emails are really super annoying. I have purchased 3 cars from the dealership. If calls and emails continue, please be assured that I will never buy another car from you!!

I went there last Tuesday March 3. After about 2 hours browsing and test driving couple of cars, the sales guy tired to do his hard sale. I totally understand that this was his job even thouth it maked me feeling pressured. When I told him that I need to get my wife opinion on his offer, he expressed his frustration by saying "man, you wasted 3 hours of my time"...... Well, this made me feel uncomfortable. HOW RUDE. I will never come back.

False Advertising with a coupon mailer. I received an email advertisement (attached) advertising 20% ANY service if booked via the online link in the ad, and I had to have the service in a certain time period. I did everything according to the ad, plus I confirmed there was no small print - you can see this for yourself. I even showed the service advisor the ad and my confirmation email when I dropped my car off. Of course he quickly let me know that my type of service --- Oil change, lube, rotate tires, and replace battery --- was NOT eligible for the 20% off. When I asked him to show me where it says that on the flyer, he could not and said something dismissive. I left my car for the service because I needed it, and left pissed off. I then went out of my way to find the General Manager

(This is a review by my husband Gregg Welsh. He does not have a Google account but was appalled by how he was treated.) “If I could give Coastal Chevrolet Santa Barbara a minus 14 stars, I would. I purchased a 2021 3500 Highlander truck from this dealership, and in the past, their service was great. However, my recent experience was unacceptable. Two weeks ago, I brought the truck in for basic service — it only has 15,000 miles on it. I waited at the dealership, but they told me they couldn’t finish that day. They said if I made an appointment and came in early, it would be done by noon. I scheduled the appointment for the following week and arrived at 6:30 AM, before the dealership even opened. I was assured the service would be completed by noon. When I came back at 1:00 PM, not only

Routine service. First appointment was made for late morning but the technician goes to lunch from 12 - 1. I could not sit and wait during his lunch hour! Rescheduled. The new coffee machine is excellent.