Cole Muffler
Rochester, NY · Tire shop
- Address
- Cole Muffler, 2310 W Ridge Rd, Rochester, NY 14626
- Phone
- (585) 723-8060
- Website
- www.mavis.com/locations/rochester-lake-ave-ny
- Status
- Closed · Opens 8 AM Sat
Cole Muffler is an auto shop located in Rochester, NY. It is one of 672 auto shops listed in Rochester. Its 4.2-star rating is slightly below the Rochester city average of 4.4 stars.
Hours
| Friday | 8 AM–6 PM |
Customer Reviews
We stopped in and asked them to take a look as we were hearing a louder than normal sound from the muffler. We figured we would have to make an appointment but they put our car on the lift and said it would be an easy fix. They took care of the problem and we were on our way!! A shout out to Mike! Honest and fair! We will definitely return if the need arises!!
I had stopped going there because of sub-par service! I needed muffler work....so I went to them on a whim!...MIKE gave me such superb customer service I do NOW recommend this location. In a time of Concern and stress Mike's humor and ability to provide a level of comfort came second to none. Thank you To Mike and the team!🤙🏼
Horrible service. I went in because the back of my car was making a noise. Mike stated it was my front struts and that would fix the issue. He said nothing was wrong with the back. So me not being a mechanic i trusted him and paid over $600.00 to get the front struts fixed. Week later i called him back and let him know my car was still making the same noise in the back. He told me come back down. I went back down on my next day off and he told me it was my rear passager sway bar lose. Mike told me he would fix the stabilizer at no charge and he apoligized. Which to fix this part was $40 not $600 so of course he would offer to fix his mistake after taken my money. Robbery it is. Very dishonest person. Who knows what he truly did because when i got the paper work it had the wrong make and mo
About the middle of November I brought my car to Cole Muffler as my mechanic was closed due to the Covid-19 Pandemic. Explained to Donna at the counter and then Charles the Manager what was wrong with my car and could they check issues out. I knew that my car needed exhaust work but the front end was questionable even though it had pass State Inspection 3 weeks earlier. Charle's crew found the problems almost immediately. The estimated cost of repairs unfortunately were beyond my means. I explained that funds were extremely tight due to loosing my spouse at the end of May to Stage 4 Cancer and therefore my only option was to do partial repairs and hope they would hold for now. Donna and Charles reworked the estimate to a more manageable amount that I could pay. I picked up the car th
Great people !! Great service will bring my vehicle back😊.
Accessibility & Amenities
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This listing is informational. Contact the shop directly to verify credentials, services, and availability. Listing information is aggregated from public sources and may be out of date.