Colonial Ford Service

Hats off to both “Cat” and Frank at Colonial Ford Service Station! During preparation for a road trip to visit a college 3 hours away, my driver-side door started making horrible creaking noises and when I opened the driver-side window it suddenly got stuck about ¼ down. I called the Ford dealership I usually frequent, where I had bought the car and they offered me an appointment for 2 weeks away. This wouldn’t work because I was leaving that evening and a huge rainstorm was expected. On a whim, I drove into the Colonial Ford Service station and explained my dilemma and without missing a beat they signed me in, helped get the window up and were as kind and generous with their time as could be. I walked in freaking out and within an hour I was out the door with a securely closed window

Although I went there for an oil change the service was very good. As I waited for the vehicle to be serviced they provided coffee. The coffee was Starbucks included was milk or creme. As I went to sit down in the waiting area you have cable and there is a small fridge filled with small bottles of Poland Spring water. I really was pleasantly surprised of this place. I truly recommend it with its great customer service.

Horrible service. Waited for over 45 minutes for an appointment tat was made over two weeks prior. Whole wait period was about two and a half hours. Communication was extremely poor. Was scheduled for tires with studs, and they told me it was scheduled for an oil change! Uh, what??!? They couldn't find tires, and said they were not able to put studs in tires, even through two weeks prior I spoke with the parts and service department, supposedly completed actions. Stay away from this place for service, as it's terrible.

My F150 locked itself with the key fob inside the running car. This happened in a parking lot next to Colonial Ford so I went over to ask them what I should do. There were about 5 people in the Sales department when I walked in and presented my problem. A fellow I presumed to be the manager engaged with me and asked if I had FordPass set up on my phone or the door code. I had neither as I had purchased the truck used from a Kia dealership and had not had a chance to set these things up yet. His response was "you should have bought it at a Ford dealer". Fine, they couldn't help me. I went back to the parking lot and searched on my phone for "Ford emergency support" which took me to Ford's Roadside Assistance program. I entered my VIN and other info, and immediately they dispatched a tow mec

Love, love, love this place. I will not allow any auto shop, except Colonial Ford Service, to touch my car! I've been bringing my Ford Fiesta here for 6 years -- they're professional, detailed, super friendly, accommodating, easy to schedule (online or over the phone) and fast! They've handled EVERYTHING for me: mice nests in the front hood, new tires, brakes, routine check-ups, storm damage, etc. Car is in such great shape people can't believe it's 6 years old (and has been across the country twice)! Sarah P. is the best service advisor I've ever dealt with and their amazing receptionist accommodates me every time I call. They have a great advantage rewards program w/special offers AND it gives you $$ back towards future services. THANK YOU GUYS!!! AAA+++