Colony Tire and Service

(1/27/26) The service was quick and the ladies in the front were very professional. But as I was paying for my service. A mechanic came storming from the back. I could he was angry. He was a white guy kinda tall with long hair. He approached another employee. Mexican descent about some paperwork regarding a service. Not sure what the issue was but he was shouting at the guy and making him look small in front of everyone. I could tell the guy was embarrassed. And I thought that was so wrong and unprofessional because it happened in front of customers. He could have handled that in a better way and in a more private setting. I explained to one of the ladies that I was disappointed in what had just happened and I wouldn't return here for service again.

I've used Colony Tire a few times through the years. Local radio they advertised "buy 3 get the fouth free" Okay I'm due for tires but not immediately. I find a tire for my truck and setup a quote on Colony's site and send it to my email. Days latter I call to order the tires and make an appointment. First thing the woman who answered the phone couldn't understand I used an email quote and gave her the "quote number". She puts me on hold another lady picks up after 5 minutes and literally same thing she could not find the quote? Why have a system in place if it doesn't work? Now the best part I tell her the tires and size there are 6 in the warehouse already purchased but there is a backorder until Febuary. They have no other tires in that size(?) except some c

The only thing about my whole appointment that was satisfactory was the timing. My truck has been aligned once or twice a year since I’ve owned it. 9.5 years total now. It has never needed camber/caster bolts to do the alignment but they wanted me to buy them, I guess because the technician lacks knowledge of how to do an alignment without them. So anyway I get to the office lobby to pickup and pay for my tire balance and alignment 24.95 per tire to balance is ridiculous but whatever I pay it. Also on the paper underneath my total it says “do the best you can” customer refused camber/caster bolts. I’m pissed but I’m out $192. What they don’t know is I will not patronize this facility ever again. I don’t just own pickup trucks or hunting trucks. I also came in multiple times before this wit

Colony Tires have a friendly staff. I went to get my oil changed and it didn’t take long at all. Thank you so much!

I always get great service here. Super staff too.