Columbia Hyundai Service & Parts

Everyone we came into contact was friendly, courteous, and professional. It was refreshing to leave an auto related business feeling like we were treated fairly and that they weren't trying to pull one over on us. The waiting area was clean, bright and had way more amenities than I've ever seen or would expect in an auto maintenance shop.

Chuck and Zack are best employees Explain every detail. Friendly people

i’ve given this location three chances. The first time things were fine although it took twice as long to get an oil change then they told me. The second time they tried to double the charge for the oil change and blamed price changes without telling me prior to the oil change, the third time to replace a bulb. I had one in my car because I was trying to first change it myself. I offered for them to use that and they could just take the price of the bulb off from my service. decided to use it. They used it and still charged me the full price for the bulb and the service call them back. One gentleman was kind and customer service oriented enough to offer me a credit for the next time they come in and instead of a refund which was fine, the last time they allowed me to pull in take my keys

I really liked the customer service here, especially Zack at the front desk. He's the kind of guy every service center should have – he comes across as really trustworthy and you can tell he's not trying to scam you. The place is pretty well set up, with shorter wait times than other dealerships I've been to. They have a nice waiting area too, with workstations and outlets, which is super convenient. Plus, you don't even need an appointment to get service here.

My vehicle is new, and alerted me of a sensor issue. I used the installed app in the vehicle to schedule an appointment at Columbia Hyundai to get it checked, because the app on my phone wasn't working. I tried to call the service department directly and they wouldn't answer, or hung up. Got through to one guy who wouldn't schedule me because I wasn't in their system yet. The Blue Link agent, using the app installed in my car, finally made the appointment for the following day, also my day off work. Perfect, right? Except apparently the Columbia Hyundai service department isn't really connected with BlueLink, so they weren't aware of my appointment. I went in and they told me the tech wasn't there that day. Girl had an attitude, said she wouldn't get me in for a few MONTHS, saying "it's ju