Conrad's Tire Express & Total Car Care

Is there a zero rating you can give? Do not use this shop. Had tires put on my vehicle. First, I showed up at the appropriate time and was told that they really didn’t have anyone to do the vehicle that day. What? Well, I get it, people get sick and such, but why didn’t you call me? So I left to come back the following day. I did receive a call from the manager later in the (did not leave a message I sort of had to figure out who called) who did offer me some incentive to make sure I came back next day. So, I arrive at the appointment next day. All was pretty standard, except when I went to pay. The charge was more than $200 over the quoted price! When I complained, the price mysteriously dropped $100. I still was not satisfied and demanded the price quoted on the website. The

Took a vehicle for an inspection. Took them two weeks to even get an answer back saying the car was done. Called multiple times and the manager was not there multiple times (it's and inspection mind you, there honestly nothing wrong with the car). Went to pick the car up three different times before I was able to take the car home. First time was told the manager wasn't there to sign off on the inspection, second time when the car was supposed to be done Conrads filled out half the paper and because the technician that worked on it wasn't there it wasn't able to be finished. Mind you this is after they said over the phone it was fine to pick up. So 3 wasted trips 30 minutes from my home. With no answers to why only half of an inspection was filled out when I was told it was done. Just peo

Had my vehicle towed here due to a flat with a stripped lug nut about an hour before they closed. April and the technician were great-they were able to get the part and new tire asap (slashed sidewall compliments of a pothole). They understood how these unexpected things have an impact and really worked to get it taken care of. A little luck that they may not have had any other vehicles at the time but I really appreciate the kindness and effort.

Honest, prompt, and great work all at a fair price. That is all that matters in a mechanic, but it also helps that the staff I have met were all very friendly and kind people. I have needed new tires for a while now but was not in a position to afford them. The team here was very helpful in helping me avoid the worst of it with stopgap measures, never pressuring me into work I couldn't afford. So naturally I came to them when I could afford a new set—which they sold me at a price better than CostCo's (!!!) and with their own very good warranty on top of the manufacturer's. I am normally not an "extended warranty" person, but theirs includes a lot of services I am all but certain to need at some point. I plan to use them for any work I can't do myself, and I recommend everyone else in the

Every time I’ve had an issue with my tires I trust Conrad’s 100%.April really knows her job and takes care of you , she’s awesome . And the mechanic who did the job did awesome also . Thankyou Conrads