Cook's Tire & Automotive Center

My normal mechanic was getting heart surgery and I needed my 4 tires mounted since I was using a donut/spare. I called Cooks and they mounted them and didn’t tighten the lug nuts properly.. I started to feel like something was off so I pulled over on my way to Hornell (from Andover) and went back home to Andover. I also thought something was weird from Wellsville to Andover (going home from Cooks) but assumed it was road noise and the new tires getting adjusted. Well, I’m glad I checked. At least 6 lug nuts were not torqued tightly when I pulled over and checked. I could literally loosen them with my BARE HANDS. I’m lucky the tires didn’t come off. I went and bought an impact wrench at Runnings and tightened them myself because I don’t trust them to get it right. Never again…. For your sa

Great service! Everyone at the shop is very nice and welcoming! Honest people!

This place is a complete rip off. Bought a van from this guy who got me in the long run. Sold me a 96 dodge that he said needed a new battery and cooling fan as is. Paid 2500 just to get it home and find out the transmission was blown. Sleazy guy at the counter gave me the run around. Took a huge loss on this one. Don’t believe the hype with the stars as they are probably part of his “fan club” most of the people in that town know it as crooks and will not refer that place to anyone. Do yourself a favor and run from this place. Do yourself a favor and go to Whitwoods. Better, Friendly well qualified mechanics there.

They've been very polite and quick services

Cooks tells you they can do a service call at your house. Never showed. Called them back 4 hours later. Answer my buddy should have never told you we do service calls. It's a flat tire...!!! You're a tire place. Not Happy...!!! Bad customer service and attitude.