Coral Springs Kia Service Center

Please check your lug nuts when you receive your car back from an oil change/tire rotation. After driving my car out, I heard a squeak after every rotation of the LR tire and then a bump. I immediately drove it back and let them know. As the service advisor went to get a tech, I checked the lug nuts. The 2nd from the top was completely unsecured and I was able to unscrew it with just two fingers. A tech came and sure enough, the tire was unsecure and none of the lug nuts were properly fastened. Nothing was said other than "Okay, that fixed it, drive safe." As a Service Manager at a commercial trailer tire shop, the risks of an unfastened tire and wheel are not only an immediate danger to the driver, but to everyone around them. All the manager could do was offer an apology and assurance t

I have owned my Kia Sorento for less than a month and Wow... negatively, is all I can say regarding their service department. I pulled in to the service line, explaining that I am not scheduled for an appointment but have a flat tire. They said ok, please leave the keys in the car and take a seat in the lobby. I waited 40 mins, walked outside to ask about a time frame on the job when I see my car there. They said "oh that's your car" apparently my car's maintenance was not noted nor could I find the man that informed me to wait in the lobby. They rushed to see how I could be assisted from there, a photo they took and showed to me of what object was in my tire which they claimed to be an allen wrench, then they informed me it would be $280 to replace the tire. I declined that maintenance an

I recently scheduled a service appointment, and when I called back to request a shuttle ride home, I was told I couldn't use the shuttle service because I hadn't been assigned a service advisor. I asked to speak with the service manager, John, who explained that shuttle requests need to be made in advance through the assigned advisor. The problem is: I was never assigned an advisor, so there was no way for me to make the request "in advance." This seems like a clear breakdown in your process, and I was left without support through no fault of my own. Gunter VW in Coconut Creek, for example, has always been professional and accommodating. This experience was disappointing and has made me reconsider where I take my vehicle for service in the future.

I have brought my Kia and my son’s Kia in for routine oil changes within the last couple months and the team at Kia has taken great care of our cars. Jake my service advisor is exceptionally helpful and always making sure that my cars are taken care of. Truly the best service advisor I have ever worked with!

I had a disappointing experience at this Kia service center. I waited two and a half hours for a simple oil change & tire rotation, only to find out my car hadn’t even been put into the system. There was a clear lack of communication between staff members, it didn’t feel like a cohesive team at all… If you value your time and expect efficient service, I would not recommend this location.