Costco Tire Service Center

I brought my car in for tire rotation and balance. When I left it with them my car was clean. When I got it back everything that was in my middle console and glove compartment was all on the floor. They told me they couldn’t find the key to the wheel lock so they threw everything out. Instead of asking me if I could retrieve it, they left an unnecessary mess. The supervisor then told me that the guy who worked on my car was new(lame excuse). I’ve come here many times for this service and never experienced this with anyone. Also what’s the point of making an appointment when it takes them 2 hours to do the service???

They don’t have enough staff members at the register so when you need to pick up your car or request new service, you have to wait cuz most of the time they only have one guy at the front desk and some customers takes forever because they have lots of questions and the worker has no choice but spend the time with that demanding customer while everyone else is waiting and waiting and waiting!!! It’s frustrating! Costco makes enough money to keep two or three employees at the front desk doing just that so customers don’t have to wait for so long. And use the technicians doing their job at the shop to speed up the turnaround times. When Costco use the technicians to do front desk and car repairs at the same time they are just neglecting their customers because all they want is saving money on

Not only are your techs incompetent, they are liars too. How can you not find a nail in a tire? I was even lied to and told I had a leak on the sidewall seam... huh!?? Do yourself a favor and go to a non-commercial different tire shop.

I bought a set of brand new Bridgestone tires for my Mercedes a year ago. The front two needed to be replaced so I came to a tire shop to replace the front two when they removed the tires one side had only four lugs holding the tire on my tires have to be changed with a lock and the last service I received was from Costco tire shop I think this was very dangerous and negligent on their behalf not to Put back on all five lugs in my tire now I have a missing lug luckily Mercedes gives you extra lugs very irresponsible. So watch them carefully!!

I had a really disappointing experience at the Costco tire shop. I showed up right when they opened, expecting good service, but was told they didn’t have space to do a simple tire balance and rotation. The customer service was not helpful at all — instead of trying to find a solution, they just turned me away. For a place that prides itself on service and efficiency, this was very frustrating. I left feeling like they don’t value their customers’ time or loyalty. Definitely not the level of service I expected from Costco.