Cox's Body Shop

I am very disappointed with the service I received at Cox Auto Body in St. Charles, specifically dealing with an individual named Bill. Our Volvo XC90 was brought in for a hood replacement after minor damage. Bill evaluated the vehicle, stated the hood needed replacement, sourced one, and completed the work. At pickup, everything appeared fine. However, just a few days later, one side of the hood popped up, and the hood can no longer be opened. This is a serious issue that strongly suggests improper installation or failure to properly align the hood latch. When I returned to the shop for correction, instead of taking responsibility, Bill offered multiple excuses—ranging from not having staff available, to implying the issue may have been caused deliberately, or that someone else may have t

Cox's went above and beyond! We hit a deer, we had a trip planned and had planned on taking our car. Cox's took care of all the insurance paperwork and got right to work. They got the repairs done quicker than we expected and it looked as good as new. This was the best body shop experience we have had and will definitely recommend to friends and family.

Recently repaired my ram and did incredible work. I’ve been around body work for quite some time and am super picky about people’s work growing up in the automotive and body shop lifestyle and they absolutely knocked it out of the park. The paint matches perfectly, their finish and quality is absolutely perfect, you’d never know the truck had work done. Super professional work and a professional team. Grant and Kelly run an awesome place, I would recommend them to absolutely anyone needing anything Autobody done.

Check out my customer experience video (find it on their FB Reviews) from my last trip to Coxs Body Shop! CBS was a client of my agency prior to this particular visit, FTR. This video is something I wanted to do for them personally to help them showcase what outstanding work they do (fast, too–ALL my repairs were done in 4 Days!) while challenging myself to craft a compelling story using DIY video methods while also keeping it under 4 minutes. Enjoy!

We've had a lot of work done here. You will be hard pressed to find better attention to detail & customer service. Pictured: a 2009 headlight they polished, now looking brand new.