Crabtree Automotive

I usually go to the Mercedes service center in Salem and thought I would try out Crabtree and see how they compare as I live in Albany. Very impressed with the service turn around time, explanation of the services needed, loaner availability, and customer service. I will be using Crabtree in the future for sure! Extra points for the helpful dog at the counter, Seasmus☺️

We get all of our vehicle maintenance and repairs done by Crabtree Automotive, and I have only great things to say about the employees and the high quality of work that goes into each maintenance and repair being done on our vehicles. Their employees always go the extra mile. Even in the little things, like the paper mats that get put on the floor boards, to the little gift pack of a pen, note pad, calendar and so on. It’s those little things that lets me know this company cares about their customer satisfaction and their work quality. 5 stars all around from me.

I had issues with the transmission. I called Crabtree and I was able to get in that day. The mechanic figured what the problem was and fixed it. They went beyond and above to do a inspection on the vehicle and also looked Carfax to see any service was done by previous owner. If any repairs or replacement needs to done, they give the estimated quotes of the service included replacing parts and give you options to replace or repair. They will treat you well. Likely will recommend this place as reference to anyone. Friendly people and a great looking dog too. Thank you for a wonderful experience.

We will never take our 2007 Toyota Sequoia to anyone else!!! We purchased this car because this is our favorite vehicle. But, it had a “noise”. We thought it was fire noise so the first thing was to put new tires on her. That wasn’t it. Then, we took it to another local auto repair that supposedly specializes in Toyotas. “We have a tech with 30 years of experience working on Toyotas!” If that was true, after three visits, the noise would have been gone. But, after over $3000, it was still there. Crabtree Automotive was a whole different experience! The first thing they did was have a tech take it for a drive with us! We never even had a chance to talk directly to a tech at the other place. Right away he said it sounds like a bearing. The other place only looked at the front of the vehicle.

I cannot express enough how grateful I am that Crabtree Automotive was recommended to me! One of the most financially stressful situations I've found myself in, was made so much easier to handle by the team at Crabtree. Special shout out to Kat! I had no idea what was wrong with my car and I had been given conflicting information by two previous businesses before getting my Hyundai to Crabtree. I was at my wits end and scared that I was just going to have a $17,000 paper weight sitting in my driveway. From the very first call I made to Crabtree until the moment I was back in my vehicle, I had such an incredible experience (despite the diagnosis being far from ideal). The communication throughout every step of the 9 day process was impeccable. They kept me informed on the diagnosis, next st