Crain Buick GMC of Springdale Service Center

If you were to look up the definition of mismanaged, rude, and unprofessional, you would find this dealership. I have never been so disappointed—not only with the service this dealership claims to provide, but also with how I was treated as a customer. I brought my car in October 2025 for a neutral safety switch issue. What should have been a relatively simple repair turned into a nearly five-month ordeal, during which I was without my vehicle far longer than anyone should reasonably expect. From the very beginning, communication was abysmal. There were multiple occasions where I waited on hold for over two hours, calls were never returned, and yet the dealership later claimed they were “waiting on me” despite never reaching out. Any meaningful communication only occurred after I escalat

They did a good job doing the service on my truck but they had my truck for a month and they were not calling me updating me much I had to call and ask what was going on! Tony is great other than that he handled all my issues and was pretty straightforward about everything that needed to be done. Overall it wasn’t a horrible experience I just wish i got my truck back a little sooner and got updated on what’s going on at least once or twice a week.

This most recent visit has been one of the better visits. So often you are left questioning if the suggested repairs are worth it/ necessary. I was left with more answers than questions. The tech utilized a video inspection and explained all the maintenance items that would help sustain the longevity of my vehicle. This was the best touch of professionalism I have experienced at a dealership in a long time.

I have had nothing but a positive experience with Crain and all the employees there especially Garrett who is the one who sold me my new car. I love my 2025 Buick Envista and the way they did my first service was phenomenal. I truly appreciated the video of my service afterwards. Thank you!

I have used Crain GMC Springdale for all my service on my 22 GMC Canyon I bought at Superior siloam with 10,000 miles but Crain is closest to my house & on way to from work…. I’ve done routine maintenance & GMC warranty work thru them and found they are great, friendly, and the only issue was GMC getting parts in a timely manner (not their fault). Josh, Chris, & Harrison are the main guys I talk to in service & they do a great job. I have used their courtesy shuttle before as well…. They are backed up on a waiting list for a loaner if your rig will be in the shop a while I found out. So far they’ve replaced a module for my OnStar, worked on my air conditioner, replaced the thermostat hosing, thermostat, & temperature sensor. Thank God for warranties. This was all under either bumper to bum