Crain Kia of Fort Smith Service Center

I had a 4pm appointment I arrived early and it took an hour and a half. The was no car wash or vacuuming. Also the paperwork says all of my tires are at 35 psi. They weren’t when I pulled off and rose a little while driving home. See the attached picture.

Dec 1st- I purchased a 2025 Kia Sorento. Dec 3rd- Trim on my drive side door fell off so I take it to Kia to get it fixed on my warranty. They took pictures and told me they'd call me. I call several times and nobody can find me in the system so I drive up there. Suddenly they remember me and say they will order the part. I call several times checking on the part and same thing as last time nobody remembers me. I drive up there Jan 16th to check in person. My parts in, yay! I scheduled an appointment to have it fixed Jan 23rd @10:00am. I arrived @ 9:30am and drop off my car to do a few things so I don't have to stay there and wait. I call at 2:00pm because I hadn't heard anything and I'm almost done with my errands. Like magic, it's not finished. I tell them I'll be back to get it in about

Went for recalls on our car and they did a good job and were nice. But the only thing is we made an appointment and when we showed up they couldn't even find us, so they need to pay more attention when customers call and make appointments. And also let customers know they may have to order parts because we came from out of town.

As usual, they performed a good job on my oil change. They did a good check on everything tires, wipers, Filters. Unfortunately, not because of their fault, their washing station was damaged due to the storm.And they were not able to wash our car, Perhaps next time. But I must emphasize that they were prompt and got everything done in a very reasonably short time.

Im sitting here waiting for them to bring my car. Had to leave a review. Great place. Great people. Sharp mechanics. Well worth the 1.5 hour drive for service!