Crash Champions Collision Repair Alsip

The service I have experience at this location. I will never go back there again. They order parts for your car and it's the wrong part. I head of a Audi bumper. They order a Mercedes bumper. So I had to keep my Renault another week longer than expected, and they didn't want to pay for the. Rental out-of-pocket to accommodate me which I didn't have the money to pay for it. So dislocation, when they make a mistake, they want you to pay for that mistake. They made

Casey, the manager kept me informed every step of the way. He was professional yet personable and I was treated with respect. The shop is clean and welcoming. Although I hope to never have to go back for work due to an accident, I won’t hesitate to come back to this location.

My daughter’s vehicle was rear ended. Brought the car to the Alsip location because the Crestwood location did a decent job with a past repair. Alsip is closer to my house so I brought it there this time. The bumper was installed properly, thus the two stars. Now on to the rest. Office staff had an attitude from the minute I walked in the door and kept telling me I was in the wrong location, I wasn’t. Walked out to the car with the appraiser. I explained that in addition to the rear end damage, the collision also caused an area that had rust on the rear fender to fall off. The bumper was pushed forward into the fender which knocked that section off. He said he’d check with my insurance company. Fast forward a few weeks and go pick up the car. I not only find that the white color used does

If I could give zero stars I would. Had several of my vehicles repaired here over the years when it was service kings. But this new team is horrible dealing with customers. Nothing they have told me has been true. They never call back with updates when they said they would. When trying to get an update earlier this week sat on hold for 30 minutes without explanation. I will never use this team again.

I had damage to my vehicle on the rear end and was of course upset. I through my insurance brought my vehicle to the Crash Champions location in Alsip. From the start both Caleb and Cecilia were AWSEOME and worked with me and my insurance to insure that I was able to check my vehicle in in a timely manner. They were very reassuring and I got frequent text updates all along the way which eased my nerves lol as well as always were willing to answer any questions I had. Now as far as my vehicle is concerned when I came to pick it up the day they called to let me know she was ready as I pulled up it was outside and I IMMEDIATELY noticed that the damage was nonexistent and it looked as great as it did before the accident. Both inside and out I could tell that the Crash Champs team not only did