Crash Champions Collision Repair Carrollton

I found this shop because my vehicle was hit and this place is a State Farm recommended repair center. Initially I was impressed with their customer service and with how informed they kept me throughout the repair process; however, my experience after receiving my "repaired" vehicle quickly changed my opinion. A minor issue was the door that was replaced was covered in white residue which should have been cleaned off before being returned to me but wasn't. The more serious issues can be seen in the pictures I have included. The rubber tube that lines the border of the door (I think it is called a weather strip) was not properly attached and just comes off basically by itself. Another issue is they detached a wire that connects to my back window while replacing the quarter panel and just

If I could give them a 10 I would. Becca and team handled me and my car with care. She was so communicative with the entire process and they even assisted me with rental car help when my car wasn't done. My vehicle looks like it was never hit and I just got it off the lot. I almost cried when I picked it back up. I'm so grateful for their above and beyond service. Do yourself a favor and choose this location for your collision/repair needs.

Customer service was the best. Had a scuff on my right front bumper. Worked with Gerardo, and they were able to take in immediately and buffed that scuff right out. Good as new. Gerardo was great and communicated with me every step of the process. Will be a return customer if needed and definitely will recommend.

I had to bring my car in to repair some damage due to vandalism. Everyone I encountered was very helpful and kind. The repair was done very quickly and I am really happy with the result! I hope I don't have to come back any time soon, but, if I do, I will be using this location again! Highly recommend!

I had a great experience with this location! They were very clear and straightforward with the pricing. Additionally, they work directly with my insurance to process the claim. The waiting time was quicker than anticipated. My car looks brand new! I was pleasantly surprised to see they had even cleaned the inside of my car when I picked it up. They are all kind and helpful.