Crash Champions Collision Repair Derita Rd

Came to Charlotte for work. I had been in a wreck in Florida and my car was fixed at a different crash champions right before I got here. Once I arrived I started having issues. The battery was not replaced after the wreck and it had serious damage. Took it in and found out it was damaged bad enough it was an actually serious safety issue. Tim was immediately on it and made sure I had a new battery in my car within the hour. It has been fine since. I am forever grateful for them. It seriously scares me what could have happened to me and my daughter had it not been for him. I will always be forever grateful for you.

Will never take my car to crash champions again. I told them to not remove the splitter from my bumper and that it comes off together. They ignored me and tried to disassemble unnecessarily as there was no paint or anything needed, and also lost parts in the process. When they figured out the disassembly would be more difficult and they couldn't squeeze the extra money out of me for paint that wasn't needed they then refused to work on my car. I've never had to say my car literally ended up worse after picking it up at a repair shop than when I dropped it off. Also not to mention my car sat there for over a week and I was paying for a rental the whole time before they finally told me they were refusing the work. I hope when they read this they can be expecting the bill for the missing pa

I don't recommend this place at all, they take very long and and the work they did was horrible not happy at all. Even with the warranty they gave me i wouldn't take my car there ever again. Took very long and the end result was bad

This one star is only for the front desk staff as they respond always nicely either on phone or in person. Repairs-wise, it is very disappointing. They took almost a month to fix my car and the reason for the delay was they are waiting for a mechanic. After a lot of follow-ups, I received my car and found the dashboard screen is damaged. They check and promised to replace it. It took a week to get the part and again I have to drop my car, they replaced the screen. Upon receiving my car, I found the driver's side door have some marks on it and some of the paint came out. I'm not going there again, if you give your car for repair, they will fix that thing and then damage another thing in return. They don't bother to clean the car after service, instead, the interior will be dirty especially

I was on the defensive when I walked in..this claim with Geico and all their touch points has been very frustrating and not smooth. Felt like I was rushed to go with this location because not many bodyshops in my area would take a Geico assignment. I do have to say my defensive was not warranted and the staff at Service Kind Derita was very welcoming and in my frustration came a day earlier and was very helpful and knew how frustrated I was and assured me they would take care of the car and even help me with a rental car. I will add additional comments once I am able to review actual work. Great customer service on intake and explained everything and heard and wrote down all my concerns...one being I'm not driving around in a two tone car. Get the paint right....