Crash Champions Collision Repair North Auburn

I would like to file a serious complaint regarding the service I received at Crash Champions, a partner repair shop recommended by my insurance company, GEICO. First, I want to emphasize that this is a delayed attempt to contact the shop directly, as I trusted that GEICO was handling the situation. As soon as I noticed the issues, I opened an official claim with GEICO, and I was informed that the case was under review and in progress. Because of that, I waited patiently, believing the matter would be properly resolved. However, due to the lack of resolution and the events that followed, I am now submitting this formal complaint directly. I brought my vehicle in perfect overall condition, with only three very small pre-existing cosmetic marks, all of which I personally pointed out. These

Roxxy at the Auburn Way N location really took care of my issue with the overspray on my paint job following the body work. My car's paint looks once again beautifully polished and pristine and free of contaminants. Thank you.

Service provided was fantastic. The doors look great, paint is a perfect match and the headlights look better than ever before! There is a little glue residue stuck on the inside window, but we think we should be able to get that off. Either way, we are happy with repairs. Thank you! Definitely our go to place for service repairs.

These guys are good updating via text. However, it took almost 3 months to fix my car. I was notified to pick my car when they said it’s done. I found nuts, screws missing on the panels by the front & back wheels. They did nothing on the front side dent & scratches on the passenger side. Tire pressures on the tires were very low. Also, the fitment of the part are not so great. Front desk lady seemed little pushy & rushing me when I went again to mention these issues. Oh! Front lic number plate never installed nor given to me or informed me. When I called them (someone said he is the manager) then there was not a helpful answer saying ‘ the person who was then working here is no more’. They get hefty amount of money from insurance company. I hope they will improve their service & value th

Few months ago we were involved in a nasty hit and run accident. We used to go to Carstar for all our body shop needs down the road from we're we live but when we contacted them they said the wait time was 4 to 5 months out!! While looking around for reputable shops we found Service King and decided to call. They're customer service is one of the best and got us an appointment at this location right away. When we arrived to our appointment Dawn was super helpful and professional with all our questions. She made sure we knew all our options and sent us updates almost every week! 2 months later our SUV was finished and looked like brand new! On top of that they gave us for free a full set of brand new Sylvania Led headlights, and fog light bulbs which each is roughly around $100 each! Servic