Crippen Volvo Cars

I called to complain about my window tint be scratched and peeled after a oil change appointment. It appears the technician scratched and peeled the tint while peeling the service sticker off. They do not want to admit fault but they did not mention the tint being damaged before leaving with my truck. There is also two other tears that they covered with the new service sticker. Waited over a week for a response from the service manager Brandi. She said she cant help me. I know there was nothing wrong with my tint before this. I will never use there services again.

This is my second time purchasing a vehicle from Crippen, and my second time purchasing a vehicle from our salesman, Pierre. Our family purchased our first Mazda at Crippen last year, and liked our experience so much, we returned to the same dealership to purchase a Volvo. I am in my late 40s and this is the first Mazda and the first Volvo I have owned - and they will not be my last! I do not hesitate to recommend both of my vehicles and this dealership to my family and friends. Pierre is very knowledgeable about the vehicles he sells and clearly enjoys what he does. Even with the stress that comes with making such a big purchase, Pierre remained consistently kind, patient, and respectful. His calm and supportive approach turned what could have been a stressful purchase into an enjoyable e

When I made the service appointment I clearly told the gentleman I spoke with that I needed an oil change and a couple of other items checked. After a (3) hour wait, I got an oil change & tire rotation & was told to make another appointment for the items that I wanted checked. The reason that the technicians couldn’t accommodate me was apparently they were working on doing “recalls” on another brand’s vehicles! The technician also failed to put a sticker on stating mileage and date as to my next appointment? When I made the appointment, the dealership knew that they had vehicles needing “recall” work & should have scheduled me accordingly!!

Unfortunately, my visits here have never been great. First time I had simple requests during my first regular Volvo service. One about checking my software (to connect app to my phone) and changing my wipers. They told me yes but when I was checking out it was obvious they forgot and told me I had to go to reach out different departments. Second time (two weeks ago) I took my car because of an alarm kept popping up, they told me it was quick but waited 4.5 hours in the waiting room only for them to tell me it needed a new battery but they were out of stock. 160 USD for the diag fee. I asked again to please change my wipers, same thing, they said yes but didn't do it. They give you a link to track the service, doesn't work. They don't keep the updates. They text you so you can have an

Bryan Braman in sales really went out of his way to find and create a great deal on a year end clearance opportunity for us. While scheduled to test drive a different brand at another dealership, Bryan was amazing to work with and made it an easy decision to stay with Crippen in Lansing. Thanks to Bryan and the team for a hassle free experience and an enjoyable purchase decision.