Cunningham Brothers Auto Parts

Order a part after a week of waiting finally someone pickup the phone and we will pay you back 2-3 business days, so after 2 weeks maybe I will get my money back! Don’t deal with them this is joke nobody pick up the phone for 3 days!

My family had a horrible experience I give no stars to customer service. My brother is mentally disabled and asked for help the heavy white guy at the desk. The employee talked to him like he was stupid and tried to argue with him he didn't argue back he just walked away so my wife tried to help him but before she finished her sentence he was already saying nope,nope,nope. She wasn't even asking a yes or no question. I went in and was the only one at the counter he sat with feet proped up on the desk on the phone just looked at me sideways and didn't acknowledge me for a couple minutes then looked up n said he is coming, rudely. I asked for his first name he said I don't have to give it to you. Kept saying why why. I said because I need to do a customer service review. He said why wh

Terrible Service! My dad called to get some parts, and they were very rude and told him that he did not want his BUSINESS!!! He went to a place in Danville and they were 20 cheaper on each part and he didnt have to wait to get what he needed. Terrible Customer Service!

I was searching for a hard to find replacement piece for my Volvo. Not only did they have it at a great price but made sure it was the right piece after I ordered it online. But the one thing that really got me... the communication was amazing; they call and text. Shipping was fast. All around great business. I will contact them again for whatever I need for my autos.

I called to order a part and specifically confirmed beforehand that I could broker the shipment using my own label. I was told that would be fine. Five days later, after checking on the status of my order, I was informed that they do not accept customer labels—contradicting what I was originally told. This miscommunication resulted in unnecessary delays and a frustrating waste of time. To be clear, Rashad, the employee I spoke with, was professional and courteous throughout the process. My issue is not with him but with the management and lack of consistency in their policies. Clearer communication and follow-through from the decision-makers would have saved both sides time and effort.