Dallas Dodge Chrysler Jeep Ram Parts Center

I came here on Thanksgiving week of 2024 and received a great deal in comparison with other dealers. I had great service, maybe I was lucky. (Waldo was a great sales man)

I purchased a Jeep Gladiator 2022 in November or December of 2022. I have had my Jeep Gladiator for about 9 months and unfortunately recently have had which it seems to be transmission issues. This dealership has already had my Jeep for about 3 weeks and the issues continue. They did return my Jeep claiming they could not duplicate the transmission code and charge me $180 for some reconfiguration for the aftermarket lights I have on my Jeep which was not giving me any issues until this was reconfigured now my dash is showing signal lights are not working. I also remember I was turned away last month when the issue started where a serviced rep asked me to take it to another dealership because I they 200 cars ahead of me and found out I was turned away cause the service rep did not want to

I called a couple times but No one answers in the service department. I remember service wa

I was driving my vehicle trying to get home after a long day at work and it just stopped on me. I had it towed to The Dealership and Craig met me before I even made it to the door. We discussed what had happened to my vehicle. He explained to me what would happen with my vehicle and he assured me that he would stay in touch, update me, and would not let anything to be done to my vehicle until I approved it, I was satisfied that he would take care of it and he let me know that he would schedule a Lyft to take me to my job. THAT WAS A SURPRISE to me! Fast Forward a few days, all recommended services were explained to me, Craig called me and sent links to make sure everything was correct. The service was completed, and Craig scheduled a Lyft to bring me from work to the dealership to pick up

Came in with a bad battery issue for the second time the first day they just tightened up some loose wires & charged up the battery after I told them I need a replacement battery 🔋! Battery is still under warranty. So when I came in for the second time I asked for the service manager. Talk to the service manager (Waco) he explained very well on how the warranty works for the battery. After taking my car to the back he communicated with me to let me know that the battery wasn’t keeping a charge and that they were going to replace it! If you have any issues with your service the service manager (Waco) will work hard to fix the issue! He will make sure that he put one of his senior technicians on your car. Can’t forget that he didn’t keep me up there all day like the day before!