DARCARS Lexus of Englewood Parts Center

I had brought my car in for regular maintenance and I noticed that my front windshield was cracked after the valet returned the car from the complementary carwash. When I showed him the crack, he diverged the matter Tom, the Operational Manager. After a few minutes of conversion, during which Tom tried to convey his POV, he said the magical sentence: "We are going to take care of it". And they / he did. They needed two weeks to get all the parts and schedule an appointment with an external window repair company but everything was taken care of. They offered me a loaner car, a better and nicer one than my one....and the window was replaced within a few hours. This was such a wonderful experience that I highly recommend this dealership their service team to anyone. Thank you very much Tom! I

We lost our key fog and our Lexus got stranded at a restaurant parking lot. Called and spoke to Jocelyn which in turn involved Luis, both were extremely helpful and professional. Within an hour or so they sent Ben the shop foreman to program the new key fogs where our car was located, so we were back driving our Lexus in no time. Excellent, awesome service. Kudos to them all, specially to Jocelyn. Thank you, guys. Tremendous customer service.

First time customer (used a different Lexus service center before). Mixed experience. On the technical side (service advisor, quality of service itself) - it's a 5-stars. On a logistic - 1 star. Details: Came (by appointment) at 9:42 for a simple 85K service + wheel alignment. At 10:20 (almost 40 min wait) was called to talk to the advisor (she was great); her time estimate was 1h45min (she was spot on). At 11:55 was informed that all was done, at 12:03 finished paying, and the car was called out. That took 35 long minutes and my multiple inquiries. At 12:38 the car was made available to drive out. So, a 1h 35min job took almost 3 hours in the service center. It is way too much time wasted, and much worse than in a center I used prior. It is unlikely I will return. To be fair, 2 different

My experience with Lexus service and my service person, Joel Veriguete, is always superior and better than I have had at any dealership. Joel is extremely professional, knowledgeable and goes above and beyond for the client. I find the same to be true of the entire service facility. They take extreme precautions during this pandemic to ensure customer safety (and that of their employees)........always careful and courteous. I cannot recommend them highly enough, how about 10 stars!! Thank you for everything Joel!

Premium service. Once you order with a staff in an office in the back half-basement level of the building, they never ever call you though they say they’ll call me when they get a part.