DelBalso Preowned

If I could give less than a 1 star, I would. The service here is terrible and the service manager is a total arrogant jack@$$. I brought my truck here several times and never had my issues corrected. When I complained, the service manager was confrontational and unwilling to listen to your problem and dismiss anything you said. I didn't write this review after one bad experience because everyone can have off days but after several attempts wit the same result, I give up....

How are this people doing business for so long. Worst customer services. A 2006 Toyota Sienna 40k miles without a Carfax report in place. Telling me to pay for it myself. Wow. Almost 14k Dollars. I checked Kelly Blue book and it gave me a estimate price from 7k to 10k.

I arrived at the service dept. After it had closed for the evening. One of the service techs was walking to his car when I asked him a question . This man took the time to help me when he was off the clock. In the past I have ordered parts here and found the staff to be pleasant and courteous. Always got the order correct. Glad their in business.

Literally the rudest salesman I have ever encountered. Came out of his office sans mask, asked whether we planned to finance and whether we were trading anything in, immediately followed up by stating that they "don't do test drives because of COVID" (again, still maskless), and balked when I actually started checking out the car with a flashlight. He then literally told us it wasn't worth his time to allow a test drive if we didn't run our credit first. We are both established, clean cut professionals with good credit scores. I worked in the car business for nearly a decade and have personally owned 12 vehicles. I have NEVER been treated so rudely by a vehicle salesman.

This is the worst customer service I've experienced. A total disregard for the customer! Rick, the manager, lacks professionalism, and is highly agitated when presented with a problem a car has under warranty. He doesn't want to take the time to help but rather make the customer wait for 35 mins after being told he would see me in 5 mins. This man is rude and a terrible representative of this company. After contacting corporate, their recommendation was to seek another dealer who would address the issue promptly and professionally. Corporate provided names and phone numbers of those dealers that were very happy to meet with me and help resolve the technical issue I was experiencing with my vehicle. What a difference a company makes to help restore my faith in customer service. The other co