Denison Auto Parts

Helpful advice. Affordable prices. Very communicative if something goes wrong in the process. Always able to track down a part when I need it. Also a small part of Cleveland history. Family owned! Cool place to work!

Why so hard to people? Why not just being easy and reasonable retailer owner to public?

VERY FRIENDLY AND HELPFUL STAFF. PRICES ARE GREAT. EXTREMELY ORGANIZED AND CLEAN. NICE REBUILDER LOT. ALL I CAN SAY IS GO THERE!!!! YOU WONT BE DISAPPOINTED!!! THANKS DENNISON AUTO!

I had the worst experience with the employee named Tom! We always get parts from this location, and we received the wrong part. We called to ask about exchanging the part, but the response was very rude from Tom! He does not have any source of customer service skills, he yells on the phone and is very disrespectful. He doesn't understand how to speak on the phone and doesn't admit to making mistakes! Scott, though is a very respectful and a amazing gentle man! He has the best customer service skills and is very professional. Scott should definitely be the one answering phones and speaking to customers, Tom is not professional and should not be the company's face!

I called looking for a specific part, they gave me a price and were upfront about the potential condition. Since it wasn't quite what I was looking for, I was recommended another local business for a potential repair instead. I appreciate the extra care.