Denny Menholt Toyota Service and Parts

Michelle is the best service advisor I’ve ever had in my 20 years as a Toyota owner. The service department here is the best in Rapid City.

I recently went looking for one clip-on nut for a trim piece in my Toyota. The parts clerk knew what I was talking about, from my description -- have to give him some credit for that. He also was willing to see if he could find a substitute part they had in stock. Unfortunately, that didn't work out and he told me there was no way I could order only one. I had to order a 10 pack -- over $25 for a nut that's expensive at $2.50. Not his policy or fault, but needless to say, I left empty-handed.

Quick oil change. Clean .courteous.

My review is 2.5 stars, rounded to 3. The staff at the service desk are friendly. However, I’ve taken my vehicle for service two different times within 6 months (a recall service and maintenance) and have had to take my vehicle back to the shop because the technicians failed to fix the issues completely (so a total of 4 visits). It’s highly inconvenient to continue to bring my vehicle in for service which should have been done correctly the first time. Additionally, I now have concerns about the quality of work and my / my family’s safety when driving my vehicle. I understand the labor challenges in todays market, but would love to have my car maintained correctly the first time and have confidence in the job done. I’ve used this dealerships service department when it was under previous o

The service department was prompt, efficient and courteous. In addition to that our sales representative, Dan Anderson, had told us at the time of our purchase that the little micro scratches we noticed on our Highlander he would arrange to have the vehicle washed and buffed upon our return for regular service. This was taken care of by him just as stated. Excellent service from purchase to this visit.