DePaula Ford Service Center

I really think DePaula is the best Ford dealership in the Albany, NY area. I was planning to buy a F-150 at another dealership, but I decided to visit them and was really impressed with how Jason Rivers and Qasim Dawood helped me find the best pickup truck for my budget, with the best financial plan to make my dreams come true and walk out with a new car. I couldn't find the same attitude at the other dealership.

Dropped wife's Ford Edge off routine oil change at 730am. Got a call later in the morning stating car was done. I dropped my wife off to get her car and I headed back to work. While on her ride home she called me and said car was making a terrible noise on the underside of her car but it was intermittent. She could not stop on side of the road as traffic was heavy and she was scared to stop by herself. All gauges were normal. She got the car to my parents house and I arrived to find that the metal plate that protects the undercarriage was missing two bolts and was dragging along the ground. I contacted the Service group and they told me to bring it back. I had to gerry rig up some bungee chords to keep the plate from contacting the ground. Got it to dealer and they fixed the issue and off

Had an issue with the clutch pedal assembly on my performance package mustang GT, they found the weld to the clutch had broken and was causing the pedal to bind, possibly leaving me stranded, were quick at getting car diagnosed and ordered the part on Monday got her back by Friday #15BLACKMAMBA

I am a bit disappointed in the communication (or lack of) with the service department of this dealership. My daughter was traveling to Boston from Ohio for vacation when her car broke down on June 28th and the dealership had the car on the 30th. They needed to replace the engine because of a recall on her 2021 Ecosport. It is now the 14th of August and we are still waiting. We have called at least 14 times and have either been disconnected (?), left on hold, or have never gotten back to me. In talking to our local Ford Dealer they said that all our expenses should be covered (i.e., rental car ) but they have not been forthcoming with any information despite multiple requests. Seven weeks in, and we have no info and no car. Do better DePaula Ford. We are waiting.

I visited DePaula Ford for the first time this past Monday, September 30th. The service was GREAT! Lenny was my service advisor and was extremely helpful...even made nearby dining recommendations while I waited for my vehicle. I also received a video inspection, which was a first ever anywhere! That's a really cool feature of the service experience. I will definitely be returning as long as I live in Albany.