Dick's Hillsboro Honda Service

had been communicating with Josh over the phone about the car and he was super helpful throughout the whole process. On the day I came to pick up the car, Josh wasn’t in the office, so Ola helped us instead. He was also really helpful and patient with us and took the time to explain every question I had about the car. Great experience overall!

I booked a mobile maintenance service and Victor Flores was amazing . He was very nice and showed up on time . He explained everything clearly and complete the oil change very quickly . I would definitely recommend the mobile service .

Absolutely horrible experience. We are thankful they found 3 oil leaks in a car that is barely 2 years old, but we were told they would have no loaner cars available for 8 weeks. We were told would take 3-4 days to fix so we went ahead with no loaner. It took seven days. We had to call and check on progress the late afternoon of the day it should have been done. No call from them. We were told that only had a couple of hours worth of work to do on it but wouldn't be able to get to it again until Monday. Even though they are open on Saturday. No phone call on Monday, we again had to call on the late afternoon and finally told we could pick up car. A week after we got our car back it started making a noise when first started for the day. Again, no loaner. I didn't want to take it in

I did not have the best experience with the service department. I called in because my tire had a nail in it and it needed to be replaced/patched up so the service rep told me to come in at 5:30pm or as soon as I could since I explained to him I was just getting off work and heading to their dealership. I get there and I am not even acknowledged for 20 minutes so I am just standing there while the rep is helping someone else ( a quick "hi i'll be with you as soon as i can" would be nice). Finally, when the rep is available, he says he can't find a technician and they close at 6 so nobody can help me. (Even though the website says they close at 7pm and I called beforehand to double check.) 5 minutes later a technician comes out but can't help me until the next day because "they are closed."

Do NOT buy a car here. My husband had a Honda he used to get it serviced here, and and they seemed competent so when I saw a car on their website that was just what I was looking for (2022 Mercedes GLC 300), I though I'd check it out. Since it would be late when I got home from work he stopped in and talked to a sales rep and said we'd be in on Saturday to test drive it and took his card. Saturday morning we arrive and the sales rep was busy and passed us off to another rep...and it was his first day. I got in, started the car and the first thing I see is a warning that it the service was overdue by 12700 miles. The sales rep assured us that it had been serviced and that they just forgot to clear the code (should have walked away at this point). I took the car for a test drive, I sti