Dimmick Group Peterbilt - Albany

Brought my peterbilt 348 in with 3 months of emissions warranty remaining with a check engine light issue. I dealt with Travis in service and very pleasant and professional the whole time. I was notified that my truck was ready after a little over a week there after diagnosis, parts ordered and installation time as well as a couple of non warranty items that needed replacement. Longer than I expected but hey things take time sometimes. Anyway went back to get my truck and there was a discrepancy on the final bill about what was covered and what was not. Dealt with tom in service as Travis had already left for home and he was awesome and so wasn’t the lady that checked on the warrantied parts and reconfigured the final bill from $2,024.00 to $1,217.00 over $800.00 less and both were very pl

I've always loved this place. Very helpful and if they don't have it they know how to get it. Very responsive! Friendly too!

Brought my 2024 Pete 537 there about 5 different times this past year. Had a hiccup or two with the mechanics and my truck 2xs. Mechanics (and every human) make errors every now and then. In dealing with different truck companies though out my business, I firmly believe Travis (service manager) is the best service manager I have dealt with. I actually yelled at him (loudly) about a mechanics error for about 15 minutes to the point where the police were about to be called to remove me from the premise. While being yelled at (loudly) Travis kept his composure and apologized profusely for the mechanics mistakes (2xs). Travis made it right for me and was a constant professional the whole time. We need more Travis's in companies that can de-escalate a bad situation while getting the customers t

If I can give 6 stars on this review I would. Came in late afternoon and they had me in and out by early afternoon next day. What I thought would be a tough week to replace a turbo actuator, only took these people a few hours. A special thank you to Travis, he was very patient and helpful to all my questions, as well as the nice hearted Ree. All the mechanics were awesome, patient and helpful. I would definitely recommend this place for your peterbilt mechanical needs

Called because truck was showing it was going to D rate. Told me to swing by and let them plug me up. Truck actually D rated before I got there. I pulled in literally there less than an hour fixed the problem and got me back on the road. Thanks guys you’re amazing…..