Dodge Chrysler Jeep RAM FIAT Service of Winter Haven

They take forever to do an oil change, and when they scan your car, they don’t even bother to close the cover properly. Customer service is terrible. I stopped coming here and switched to Lakeland, where the service has been much better. I only returned because they texted me a “special offer.” I clearly told them my Jeep was not due for an oil change, and they told me it didn’t matter and to come in anyway. When I arrived, the employee assigned to me was nowhere to be found. The person who greeted me acted confused about why I was there. After I explained, she told me she couldn’t honor the offer because my Jeep didn’t need an oil change. They wasted my time, plain and simple. Completely unprofessional, misleading, and disorganized. This dealership provides some of the worst service I’

I don't ever leave reviews and I wasn't going to post this but what happened and what i was told has been weighing on me so I decided to finally do it. I owned a small business so I know that if I was in charge of this place I'd want to know. I dropped our rubicon off for an oil change a couple weeks ago and went next door to olive garden for lunch then to walmart to grab a few things. I was gone for a little over two hours and when I came back to pick it up, I was informed they were backed up (it didn't look that busy) and had not even started it yet. I asked to see the manager and was told he was not there. The nice young lady helping me even said he usually isn't around in the afternoons! WHAT? I got my key back and left. I went to to the lakeland jeep dealer the next morning and t

I will ONLY bring my cars here for Oil changes!! They are the best and Amber always makes sure Im all taken care of!

Amanda is super personable and made sure all my concerns were met. I recommend this dealership over others in the same area. Super clean, super quick, and super friendly staff!

BUYER BEWARE: I purchased this 2019 Nissan Frontier from these guys after being told the truck was a very clean truck with no rust by salesperson MATT REIDER . The truck ran and drove great. Under the hood/undercarriage of the vehicle was clean with no significant rust. After buying the vehicle and getting home, the next morning I realized the horn didn’t work. That led me to do some further investigating, which is when I stumbled upon all of this rust on the inside of the cab. The majority of all bolts were rusted, the underside/rails of the seats were completely rusted, as well as the whole underneath of the dash. I then put 2 and 2 together, realized since the truck was from Fort Myers, it was definitely flooded from hurricane Ian in 2022. This dealership should not be in business if t