Dollar Car Rental - Jackson - Evers International Airport

Do NOT just leave your keys in the car at return. Go inside and get your receipt yourself. They will charge you EXTRA!!! I've done this twice now and had an issue. I will NOT be renting from Dollar again. The first time, they charged me for days while I tried to use the online portal. Did I mention you can NEVER get a live person? And the people online kept saying the rental needed to be returned. I had to LOCK my credit card to stop the charges and call the credit card company to finally get things resolved. This time, they charged me $320 at return. And said the car that was full of gas was not returned.

I would never rent from Dollar again. Picking up the car was frustrating. There wasn't anyone at the Dollar rental counter at the Jackson airport and there wasn't a dollar booth in the rental area despite signs indicating that there were. We had to walk around for 1/2 hour before being sent to the Hertz counter in the airport. After returning the car, we were charged for fuel even though we filled up the tank. Trying to get anyone to complain to has been another nightmare. I think next time I'll pay a little more and deal with a company that is easier to deal with.

we (wife) and I had to wait in line for over 30 min for anyone to get to the counter he came back finally, and he started to check in vehicles not letting anyone know what he was doing. I reserved a SUV which I did not get. the person at the counter gave us what he wanted to give us, no upgrades, no discounts nothing. His customer service needs to improve and not be so rude to the customers. the representative that was working the counter was on the Hertz side. Dollar car rental, Hertz, thrifty are all the same company. just different names, that what the representative explain to myself and my wife.

If you want to be stranded at the airport - rent from Dollar. The worst run car rental company I have ever experienced! Overbooking. Staff that does not give a rip, inconsistent information- you don’t have a car, oh wait maybe you do. Oh wait you’re only renting this car one way- we can’t allow you to have this car, that we really don’t have anyway because we won’t get it back. Had to Uber at 10pm to a halfway point in south MS and have elderly family come get us. I don’t know what was worse- the lack of concern on the employees part or the actual availability issue. This is a hard pass in the future

I’ve been waiting 1.5 hours for a car I reserved weeks in advance. I still don’t have a vehicle and don’t know if I will. We keep being told they’re short staffed, which I understand they are trying, but a line of approximately 10 more people just arrived after me and there’s 1 person and a trainee working including having to retrieve the cars outside. This is complete dysfunction. It’s past 11pm and I’m sitting in the airport with the prospect they MIGHT have a car available. Guess we’ll wait and see..