Dominion Towing Inc

I am currently using a family member’s truck while my car is in the shop, which requires me to pay for parking at my apartment complex. We paid for parking at 10:15 PM and the truck was towed at 10:32 PM, 17 minutes later. We have the receipt to prove this. When my husband questioned the tow, the employee told him, “I don’t know why you’re still talking, your word means nothing to me.” That alone speaks volumes about the level of professionalism here. We went in person and showed them the receipt proving the parking was paid for before the tow, and they still forced us to pay $180 to release the vehicle. Now we are being told we have to wait for a manager to “figure it out” all because they failed to do their job correctly in the first place. To make matters worse, the truck was locked, y

My car got towed at a friend’s apartment complex that doesn’t have clear signage or guest passes. This was explained & happened early Sunday Night. I called to see what I could do to maybe lower the price considering I’m a visitor and was only there dropping something off. You told me the reasoning was “permit wasn’t displayed” also explaining that I was told they don’t do guest passes at the complex by leasing office. Guy on the phone pretty much wrote me off like he didn’t care, said to talk to a manager the next day which would have to have been Monday. I work & said that was not going to work for me. The Charge was $210 and it hasn’t even been 24 hours yet, it’s only been 6 hours. And then I would still have to had paid double the fee for my car being there 2 days, disputed or not, af

Guy watched me get out the car and walk over to CVS. Didn’t know I couldn’t park there for CVS it’s the only parking I saw. We LOCKED eyes with each other. I was in for exactly 5 minutes and my car was gone. I realized the truck that was sitting right across the street with the guy staring at the parking lot I was in take it. Didn’t realize it was their practice to sit and watch for people. Disgusting company.

Vehicle was towed despite the payment was being made. Dispatch refused to let one of their tow cranes to bring back the vehicle even though acknowledged that they made a mistake on the phone. They are not taking responsibility to fix the issue they created in the first place, not professional. Had to go there pickup my own car myself by paying for Uber to give me a ride to their parking lot

My car was towed from our community despite the fact that it had a valid parking pass. When I came to retrieve my car, I asked the staff to check inside, since my pass had fallen from its usual hanging position. Without opening the door, the staff clearly saw the pass lying down and even took a picture of it. He confirmed that the pass was visible. However, after speaking with his manager, I was told I would still be charged $150 (a $40 “discount” was applied). I explained that this was unfair and requested to speak directly with the manager, but I was told the manager was unavailable. I was threatened that if I did not pay immediately, my car would be held over the weekend and I would be charged even more. Under this pressure, I had no choice but to pay. This situation was caused by negli