Don Johnson's Cumberland Motors Service Department

I went in with a Def error on my 2021 Ram 2500 and the service department was able to clean the existing injector. They could have recommended a new one and I would have never known. This showed great integrity. Good work!

I made an appointment with Don Johnson’s for a safety recall and they accommodated me within a few days. I had a very pleasurable drive commuting there as it was very scenic and away from the city. The staff was very much on the ball and welcoming. I was informed that my jeep would not be ready that same day do to the parts procurement and also the very strict procedures involving the replacement of any component that includes the odometer. The service advisor immediately offered me a loaner vehicle at no cost to me. The service department kept me up to date with time estimates after I departed and up till i returned to pick up my car. The service was performed perfectly in the time they had estimated. My sincere thank you to Don Johnson motors.

We have our regular oil changes and maintenance review with Don Johnson in Cumberland, WI. It's always a pleasure. They're such a nice group of people. That's why we travel a round trip of 150 miles. We trust them with our vehicle and will continue to go the distance for their great service.

Service writer Austin is an awesome guy. Very professional, and a great communicator. Earlier this year we had a hitch installed. Great job. When it turned cold this December we had a major start problem. I tried to have it looked at by the dealer (Johnson Ford New Richmond) we bought the Explorer from. Their communication skills were terrible, and person sent to pickup up car had never jumped a car. They also wouldn't install a hitch when we bought it from them in April. So called Don Johnson Ford in Cumberland. They gave me a tow truck service to call. Had it towed there. The Explorer has issues beyond the normal problems. They still have it. But with their level of professionalism and dedication, I'm sure they'll figure it out.

Excellent service with friendly advice and great customer service. Drop off and pick up made it super easy for us and our busy schedule. Work was asked promised on time. Love the staff at this location and the work was top-notch. Kudos to the mechanics! I will come back here again