Don Thornton Cadillac Service Center

I’ve purchased my fair share of cars over the past few years and this was by far the easiest, most fair, and quickest deal I’ve ever experienced at a dealership. Hands down would deal with them again! I love my pretty blue Cadillac!

I don’t ever write reviews, but had to for this place! Felicia was fantastic with making sure my car was able to be repaired by the only certified Lexus repair center in Tulsa while working with insurance. Ashley was attentive to my needs every time I followed up and their customer service is top notch. Thank you to Katie for handling the insurance company on ensuring my little one’s car seat was also able to be replaced as I was received pushback from them and Jason for his kindness as well!

I will never understand how it could take 5 weeks to fix a tail light & a small dent. 1 of the 5 weeks they were without power, along with my house, so I'll give them that. After having my car this long when I picked my car up before I pulled out of their parking lot, I thought I better make sure the top goes up & down. For some reason, they had taken the tray that holds the top completely apart. I was so glad I checked it. Still, they were very polite and my car looked brand new, inside & out. And they were great about keeping it inside when it stormed really bad.

When I first come in after being in an accident, they were great. They did a minor repair on my fender to make my car drivable at no charge. After finding out the at fault drivers insurance, the receptionist made remarks that that company was hard to deal with, and recommended me to use my insurance, and pay the deductible. They wouldn't call me back, and made excuses. Went elsewhere, and had no problems.

Definitely not impressed. Our Audi was in for body work. There for over a month. When we picked it up, we noticed several issues with paint. We now have to bring it back for more repairs. The worst part was getting home, only to find it had been outside during the big storm. It now has hail damage and we have to start a new claim with insurance.