Ed's Automotive on Raeford - a Main Street Auto shop

This place is not safe! I brought my vehicle in for new tires and an alignment. After the alignment, the car pulled hard to the right. I later discovered the tire pressures were completely uneven side-to-side — something that should never happen, especially when an alignment is involved. I returned and they performed another alignment. After that, the steering wheel was visibly cocked to the right while driving straight, indicating the alignment was not done correctly. When I called the shop to explain that the car had just been there, that the original tire pressures were wrong, and that the alignment still wasn’t correct, I asked to discuss the money I paid for the alignment. Instead of listening, Matt immediately became defensive, said a refund was not happening because they had alre

I came to them with a 2007 Chevy Colorado , less than 60,000, which wouldn't start even when jumped--even though I replaced the battery a year before. Given it was the starter, a 6 hr job, they brought me home and back-- no charge and wouldn't accept tips. Mentioned my cruise control was out and that previously it had affected the brake lights. Originally, they told me to come back in 2 days to access. However, upon discovering that NONE of my break lights worked, they replaced the break light switch before I left-- even though it was past 4pm. They have excellent customer service and care about their customers' welfare. BTW: I had my truck towed to their place at 630pm the day before and met it using an Uber that morning at before 0800 am. When they saw me waiting in the weather, they o

Absolutely the WORST experience I’ve ever had with a tow operator. I gave very clear instructions for my vehicle to be placed on the right side of my driveway so I would still have access to my garage. When the driver arrived, I reminded him as he was unloading the car. Instead of fixing the mistake, he told me to “call another tow,” refused to move it, and literally slammed the truck door in my face before speeding off. Now my vehicle is blocking my garage, and when I called the company to resolve the issue, they said they were dismissing it. Their refusal to correct their mistake means I either have to pay for another tow or go without access to my own garage. Completely unprofessional, rude, and irresponsible service. I wouldn’t recommend this company to ANYONE.

The front desk was pleasant and also honored a coupon I forgot at home! Service was timely and after checking my receipt the material used seemed to be of high quality. Starting my vehicle in cold weather dose not bother me now because I can’t hear the valves tapping 😇

I have not once ever had a bad experience with Ed’s Automotive. I’ve been here a few times & each time I’ve found the staff to be friendly, professional & honest. They are great at their job & always fair. They seem to genuinely care about helping you out as best they can. I’d recommend Ed’s over any auto shop in Fayetteville if I’m being honest. Fair prices, good people!