El Monte Nissan Service Department

I’m so feel sorry for Nissan for has having like this dealer which as they saying they rarely able to sale car even they never had costumer for sale the tire. Today early morning I got flat tire on my car & called road assistance to help me toll my car to this location so to start paper work but the lady which had to follow my claim said there is no information on system, I don’t have a prof about warranty, I have to go bring a prof of warranty, they never had costumer for tire replacement ……… so I called to another dealer and representative described her about warranty but still this lady trying to ignore my service & after 4 hours told me I have to wait 5 days till Nissan response me or I have to pay $500 for that flat tire & if they able to get money from warranty company they will call

I had an overall positive experience (would be a 4 but I want to applaud John Kuo or making it a 5). I had an 8am appointment and got to the dealership at 755am where i drove to the spot for service advisors. The team proactiely me updated about a little delay due to short-staff with service advisors which ended up being a nearly 20 minute delay to be seen and I was not out of there until 8:30am. John Kuo was my advisor and was super kind, apologestic about the weight, and even didn't try to upsell me as the "synthetic oil change $49.99" coupon from Nissan marketing was a bit misleading as it was a blend and not full synthetic. Throughout my entire experience John was a humble educator and not a pushy sales person, from explaining the coupon, kindly mentioning how full synthetic would

Worst customer service ever. When i arrive i was standing there for about 30 mins. they didnt acknowledge me, they didnt even greet me. I waited more than 3 hours for a very expensive oil change.

Pete, Darlene, and Martin helped me get my car ready for there mechanics. When the mechanics moved my car, which had to do be pushed, Martin assisted showing me the level of teamwork at the service department.

Phone charges station has been not working for years. Looks terrible