ElectricStep, AMP Research Shipping Center

This is my second purchase of Amp Research power steps and both times I have received there product damaged. This time I purchased their XL series and when unboxing the finish on all the brackets were all dinged up, the cheap aluminum rivets they use on the end caps was broken and had two nice size dents in the passenger side rail. I have made numerous attempts to contact AMP Research both by email with photos of the damaged parts and phone to have no luck in anyone getting back with me. I have also contact Real Truck who I made the purchase through and they started a warranty claim for me back in June but that is as far as it has gone and again I have made numerous attempts via email with no success in anyone getting back with me. So, you got me twice but I will never again purchase any A

Customer Service and replacement motor are great. Unfortunately shipment was missing one of two mounting screws and all of the plastic push pins that secure the rubber boot. I called Customer Service needing to order a new controller unit. At same time asked if they could add the missing plastic push pins. Note I used one of my old mounting screws for missing screw. Was told would need to return the motor order or buy a new rubber motor cover. Organization needs to give the Customer Service people some leeway. Very frustrating since I cant return a new mounted motor. Guess I will use some baling wire to replace the missing pushpins!

Customer service was helpful in ordering correct replacement motor! Unfortunately I couldn’t get good information on how to tackle replacement with running board stuck in upper position. Online help videos don’t cover this situation. I was able to remove running board after removing screws from t- brackets but front bracket being stuck would not allow for board to be removed in normal fashion. I was able to remove end cap, lubricate channel and then carefully hammer board (using wood block to protect end) backwards till it slide past leading bracket with motor. It then came off. Now I had access to dead motor/gear box. Bracket released once gear box/motor was removed allowing it to drop. From there the process was straightforward. Board operating flawlessly once again!

I wanted to update this review in the hopes it can help other people. Electricstep is no longer the warranty agent for these steps, and while they did not have to, they sent me links to get to the proper people to get this handled. I would like to offer my sincere apology to them for my mistake and to make sure others know how they went above and beyond to try to help.

I have a 2010 Toyota Tacoma. I installed a set of Amp steps back in 2014 and my wife and I have loved them ever since. Around a month ago they started making a jerk like noise like they were slamming down when the door opened. I called the amp tech support team and described what they were doing and the guy told me exactly what I needed to fix them (new rubber stoppers). Additionally I asked if there was anything else I needed to do to freshen them up. He recommended trying their new style of boards that are slimmer than the tub style I have now. Everything looks great and the noise is gone. They are like new again. If I ever get rid of this truck, I will definitely have a set on my next one.