Elite Auto Service

My truck had 8 year old tires on it since the miles are so low for its year. I knew I wanted newer and larger ones as well as new wheels. I was recommended to go here by a friend who owns several exotic cars and I’m very glad I did. Even as a dealer technician myself I did not trust myself to install these tires onto brand new wheel assemblies without marring them during the mounting and balancing process. Chris was very accommodating and let me drop off my own tires, sensors, center caps, and wheels. He had it done surprisingly quickly and there was NO DAMAGE done to any of my property. It is increasingly hard to find someone with attention to detail especially with modern automotive repair and maintenance. His talented personnel were also able to ceramic coat the wheels and the center ca

After getting exhaust work done here, my car left with a terrible rattling. What should have been addressed quickly turned into an exhausting back and forth. It took four separate tries and conversations with two different guys before anyone finally told me, almost casually, “just pull up on the weekend.” Four tries. That’s not acceptable service by any standard. As a business owner, I know mistakes happen but how you handle them is what defines your reputation. Customers shouldn’t feel like they’re chasing down answers or being brushed off. Instead of professionalism and clear communication, I got nonchalant energy and a bigheaded owner who didn’t seem to value my time. I ended up taking my car elsewhere, and the difference was night and day. The new shop reminded me that real service i

I went because my check engine light came on the day before (never did this before after 7 years of having the car), and I heard a concerning noise, and I explained what I was experiencing. The team seemed disengaged and unknowledgeable. I was told to wait until the owner returned for assistance, which I did. Upon his return, I followed him in briefly after and walked through the open door. He was on a phone call. So I patiently waited. Granted the desk is super high so he probably didn’t see me walk in. Waited about 5 minutes until he acknowledged me. I explained my issue again. He said I would have to book an appointment for a diagnosis for the following Wednesday. Not doable for me for a multitude of reasons. The owner stated, “Nobody will diagnose an Audi the same day”. Wrong. Aft

Had Elite Auto Service install Rear Tow Control Arms on my Porsche 993. They also did a four wheel balance and alignment. The owner Chris and his team are super courteous, professional in their work, and they are real car guys. They are very very meticulous! The 993 is handling better than ever! I highly recommend Elite and I will return for future services. Recommended by Sander--Thanks!

I had an incredibly stressful situation the day before Thanksgiving when I got a flat tire on the side of the road. After waiting for almost 4 hours for a tow truck to arrive, I was still stranded and feeling pretty desperate. I’m not from Laurel but fortunately I decided to get my car towed in to Elite Auto Service. The team went above and beyond to help me out. They were professional, efficient, and incredibly kind. They knew I was on a tight timeline with Thanksgiving just around the corner, so they immediately got to work, and even though it was a busy time, they made sure I was taken care of. What really stood out was how they treated me, not as just another customer, but as a person. The fact that they went out of their way to make my situation easier truly made a world of difference