Elm Grove Chrysler Dodge Jeep Ram

I took my new Jeep Wagoneer in for an engine replacement! I said that correctly engine blew up at 13,000 miles. ( did not buy from Elm Grove) While in the care of Elm Grove Dodge they melted the top of the vehicle with a heater in the shop. The interior smells of mildew probably because after the top was melted and they left it out in the rain with all the seals compromised from the heat damage. The day was April 21st 2025 at 4:31. Just so they know I have the pictures to back that up. When I called from the parking lot to ask if it was inside I was assured it was while I was watching it set in the rain. Seems like lying isn’t a big deal to their customers. The plastics in the vehicle are “warped” and are falling off the head liner of the vehicle. Just total lack of caring or responsibilit

I was making a military move from Southern MD to OH when my turbo gave out in WV. Bill and John at Elm Grove got me in right away. Unfortunately, there is a nationwide back order on turbos and actuators with no ETA. However, Bill and John recommended several alternatives to get me on my way. While no work was done at this dealership, the customer service and genuine care for my situation was impressive, not something you normally expect from a “stealership”

Beyond grateful for the service department here! Helped me the whole way with the progress of my truck getting an engine replacement, kept me informed on each step of the way! Phil is the man! Wouldn't take my truck anywhere else but here!

Mr Kidd was professional and answered all questions and with negotiations presented a great deal on a vehicle. Best experience I have had

Started out calling service as my check engine light came on. Telling me it was a coil and “the misfire followed” so they replaced that, spark plugs, oil housing “because it was leaking substantially” (it was not) and I think Intake gasket. So I paid $2300 and a week later my check engine light comes on again to them telling me there’s nothing wrong. To another week later it’s on AGAIN. Now they get a camera and said there’s antifreeze in my 4th cylinder so that means a head gasket blown but “you have to pay for the part”. After two-three weeks the part comes in and “fixed” the head gasket and didn’t charge me as they misdiagnosed my car in the first place. Then didn’t hook up the ac. Had to take it back. Then I get a major oil leak to the point my car is ticking. Take it back and they sil