Empire Chevrolet of Hicksville Parts and Accessories Department

I made an appointment ten days in advance to have recall work done to my '03 Impala. I called the night before to confirm the parts needed for the repair had arrived. They confirmed to me that the parts had arrived. I dropped the car off first thing the next morning. I was informed that the repair might take an extra day depending on what might be found during the repair. I heard nothing from the advisor and saw no information on the link that was attached to the text that was sent to me after turning over the car to Empire. I figured I would just pick up the car the next day. Next day I still hear nothing and all I see on the "progress" link is a list of non related parts for my car. I finally call and talk to my advisor who informed me that he had no news on the car and I waited until h

Had a great experience with Gerald. Got a great deal on a Silverado 1500. Got me out of my lease into a new one. Hassle free. Would definitely recommend talking with him.

Told them about my coverage. Was told to come in. Only to drive 20 miles on a donut for them to tell me that they can't do it today because they can't call in to GM on weekends. Then they tried to blame me, saying they assumed the customer knows what they are talking about when it comes to their system and said i would have to pay out of poket if I want the part im 100% covered for (confirmed with other dealership).

Empire Chevrolet was a banger of an experience. they got fast cars, big cars, old cars, new cars. If you need a car they got you. Pierre took the best care of me giving me a handcrafted vehicle of perfection with his trusted manager Ramon C by his side making sure all evil at the dealership is dealt with swiftly and effectively.

Made a mistake buying a GM car or should I blame the service department here for not taking care of my car service on time. I'm always here but I still have problems with my car. Worst Chevy service department ever. I drive 2015 Suburban 30,000 mileage brakes and rotors I had to change out of no where and 40,000 A/c stopped working on the worst day when you need it most and now I'm sitting at service they say they can't do major repairs on SATURDAYS. So today they'll only do oil change on my car and I'll be coming back here on Monday again to fix my A/c. Consider this place closed on SATURDAYS. Always done my oil change here at the so called dealership. They say oil change / tire rotation and multiple point inspection. You guys have failed at multipoint inspection. Should've let me kn