Enterprise Rent-A-Car

After reading all the positive 4-star reviews, I was willing to give the Enterprise Aiken location the benefit of the doubt. However, their most recent actions have only confirmed my opinion: the management has little to no concern for customer satisfaction. This prompted me to write this review and file a formal complaint. I made a reservation for 10:00 a.m., two months in advance. I also followed up at least four times before the pickup date, including the day prior. The only positive aspect of the experience was that they sent a representative to the auto body shop to pick me up and bring me to their location for paperwork processing. After completing the intake, the representative informed me that they were prepping a white Malibu, and it would be an additional 10-minute wait. Keep in

I recently rented a car from the Enterprise location in Aiken, SC, and once again had a great experience. I want to give a special shoutout to Marquita and Kaylin for their outstanding customer service. They were both very efficient and helpful throughout the process. Kaylin was especially detailed when going over the contract and extremely patient during the car walkthrough. She took the time to answer all of our questions and made sure we understood the functionality of the vehicle before leaving. I consistently have positive experiences at this location, and the staff truly makes the difference. Highly recommend this Enterprise if you’re renting in the Aiken area! -Patrice

I had a great experience working with Marquita, the manager at the Aiken Enterprise location. She was extremely patient, took the time to listen to my situation, and clearly explained the options available to me. I truly appreciated her calm demeanor, understanding, and genuine willingness to work with me to find the best possible solution. She made a stressful situation much easier to handle. While I do sometimes find it difficult to reach the location by phone, I understand that they can be short-staffed and busy assisting customers in person. With that said, I think it would be beneficial if Enterprise could incorporate a voicemail or text message option across all locations, allowing customers to leave a message or send a quick text when lines are busy. Overall, Marquita provided exc

I use Enterprise Car Rental in Aiken for all my rental needs, and they never disappoint! The staff is absolutely amazing—always polite, professional, and willing to go the extra mile to make sure everything goes smoothly. I recently rented a car at this location, and from the moment they called to confirm my reservation the day before, everything was perfectly organized. When I arrived for my appointment, the process was quick and easy—no waiting, no hassle. A huge thank you to Devon, Juan, and Don for their outstanding customer service! You guys truly make a difference and deserve all the recognition (and promotions!) for the work you do. Thank you, Enterprise of Aiken, for consistently delivering top-notch service!

On the day I needed the rental an associate of Enterprise picked me up from the car repair shop that was fixing my car and took me back to the office. She was extremely pleasant and had me in and out of the office in a timely manner. I will definitely use Enterprise for any future car rental needs.