Enterprise Rent-A-Car

Having been a customer with Enterprise for well over 20 years, from coast to coast, I had a generally favorable option of the operations. Today (Saturday) I returned a car after having a monthly rental and could not get a 5 minute ride home. Owen advised me he was from the Syracuse office filling in and was the ONLY person working! So where is the customer service Enterprise?? With no other means of transportation I was only able to get a ride from Uber. Thank you for your dedicated service- NOT. Reply to Answer: Unfortunately Stacy wherever you may responding from- you did not address the issue of my complaint but just a AI response instead. So you dropped two stars for that.

I want to sincerely thank Nick, Justin, and team for delivering true white glove service. They made what could have been a stressful car repair process feel seamless and easy. I truly appreciate the care and efficiency they brought to me during this stressful time. Way to go Enterprise!

I had to rent a vehicle after an accident with my suv, went to enterprise they gave me a car as that is what insurance was covering, I immediately called my insurance company and had it upgraded to an suv, as I live in cny and we have a lot of snow. I dealt with Nick the manager who said we don’t have an suv now, but I will have one for you by Friday, as Friday came and went I called Nick yesterday which was Monday and he told me there were 2 suvs getting oil changes and that he would call me when 1 was ready. I called a couple of times throughout the day, and he said still waiting on an oil change. He didn’t call me back, today Tuesday I called in the am and he said my lot is empty they have been rented out!! I He insured me the day before that I would get one of them, I have a front whe

The Syracuse ny airport location was the best and offered the easiest and most calming experience of renting a car! Trevor made a nerve wracking situation seem so much easier than how I felt it would be and Alec and Sarah and nick made me feel so much better also! Will always be renting with enterprise from now on! Especially with how clean and reliable the vehicles are as well! The store manager of auburn, Dylan was very helpful and efficient as well!

Love the service at Grant Ave in Auburn. Everyone there is very friendly, knowledgeable, makes sure I have what I need, and they upgrade the vehicle class when possible which I really appreciate. 10/10 would recommend them to friends!