Enterprise Rent-A-Car

If you need to rent a vehicle, go to Batesville, AR and see Shanti. She was friendly and professional. She made it easy. They gave us exactly what we asked for and pickup as well as drop off was no problem. She answered any questions we had and made sure we understood everything. We will be using them again and again.

So today I come in to pick up a rental car after speaking with a customer service representative who told me I could pick up after noon and before close at 5. Gave me a whole speech Abt the one person who normally runs the office has called in and he has come in to temp the Batesville office while the other party was out. After being in the office a total of 30 secs the phone rings and that was his priority for the rest of my short visit. On this call, mind you, he's telling whoever is on the phone Abt knots on tires and other things wrong with different vehicles. Before leaving I asked who was it that told me to be there today and this is when he said he didn't know who may have told me that...yet he was running the office today. Bad for business. As a customer I felt very disregarded. Th

My brother reserved a car online and was renting it for 3 days. 2 hours before he was to pick up the car, they called him and told him they didn't have one available. He had to miss 3 days work because his personal vehicle was torn up. That was his reason for renting one. This area definitely needs another car rental place. By the way, this was at the Batesville, AR location.

Rented a car 3 weeks in advance, only to show up and be told they have no cars. No one called or texted to let me know i needed to make other plans.so I found out at 4 on a Friday, the next closest car rental place is over an hour and a half away and they close at 5. Asking around, I found out this is a very common occurrence.

I have had two abysmally poor experiences with this Enterprise location. Thinking about calling their phone number? Lol, don't bother. They never answer. Forget it. It's unclear to me if the severe incompetence rests on the employees or the management, but the reservation system and the ability of this location to follow through with their promises when they make arrangements with their customers is very lacking. If there were any other options for renting cars near Batesville, I would never use this place again. Dreadful!