Enterprise Rent-A-Car

Reserved a truck online a week before it was needed. I even called the location the day I made the reservation to confirm everything was good to go. And they said yes, everything was confirmed. Fast forward a week later, the day I need the truck, I drive an hour to the closest location, only to be told they don’t have a truck for me. Didn’t even try to work something out to honor the reservation. Pretty much just said that’s, that and they don’t have any vehicles to rent me. Horrible experience. Will never refer or try to rent from again

This went from being a great place to rent vehicles to the worst place in town. I have been renting for a long time 3 to 4 times monthly most of the employees know me by name or face. This new guy that comes from the College Station location who is very unprofessional and has no customer service skills will be the reason I don’t rent from this location again. Kyle and John are very Professional and have Great Customer service Skils.. Please don’t let this one bad Apple spoil the bunch.I will be calling Corporate as well to escalate this matter.

After trying several car rental places in the Bryan / College Station area, this is easily thr best place to work with. They have a large fleet so typically have most common vehicle types on hand. During my last rental, John was very apologetic about having to rent me a vehicle that a previous renter had smoked in. Unlike other rental locations, he told me about it up front and gave me a discount toward my next rental since it was the last vehicle they had available in that class. I appreciated the honesty as other places just pass problems off to the next customer with no customer care.

Being a new resident of Texas and having rented with Enterprise in another state this is by far the best experience that I've ever had. I did not have to wait long to be helped with picking up nor dropping off, and no warning lights came on like other rentals in the past. The staff was very helpful, welcoming and worked as a team to deliver outstanding service. I will definitely rent from this location again!!!

Dillon was absolutely wonderful and more than helpful. He was able to accommodate my needs right on the spot. The entire process was simple, fast and super friendly. Thanks Dillon for your incredible and outstanding customer service. ⭐️⭐️⭐️⭐️⭐️