Enterprise Rent-A-Car

My experience was horrible at enterprise. Some kid checked my car in and said I smoked in it and then they took a hundred and fifty dollars from me because of it. I never smoked anything in that car. They shouldn’t have the power, especially a young kid, to just take your money without proof. Some kid fresh out of high school is not qualified to make those decisions. I will never rent anything from them again. Do you see any evidence of smoking?

Oh boy. My experience today was far from "above and beyond." In fact, I am genuinely shocked at how awful it was. Trent's behavior was completely unacceptable. I was in a car accident this morning and had to wait three hours for a tow truck. My vehicle was taken to Kneisels, and my insurance provided me with a code for a rental. After an already exhausting and stressful morning, I walked over to Enterprise hoping to quickly pick up a vehicle and go home. When I arrived, there were three people in the lobby: Trent assisting a customer, another person sitting and waiting, and an additional Enterprise employee in the back who was not assisting anyone. While helping the first customer, I overheard Trent repeatedly ask him for a "10-star review." The customer declined and told him he would ma

My experience with having a reservation from Kniesel's Collision (same as the "Karen") that left a scathing review 3 days ago, was quite different I walked in with 3 parties ahead of me, and unfortunately everyone but the manager Trent out to lunch or actively on lunch. Trent acknowledged my presence and apologized for the inconvenience and wait. Took care of the customers ahead of me, and all were nice and understanding of the wait time. When I was next, Trent informed me that he only had two options here that were covered by 'MY' insurance ($50/day),one being an Altima and the other being a minivan, both skeptical with he offered a 3rd option a Tuscan that would be transferred from Rancho Cordova with an obvious additional wait time (takes a while to get from one end of Sunrise Blvd to

Had an emergency with my family members, vehicle, and I needed to switch my\n Vehicle to accommodate, they help me out, made it so easy. Appreciate all there hard work that they did to take care of us. Made me feel safe.I appreciate that very much.\nHighly recommended rent from enterprise

I recently rented a car at this Enterprise location and was completely satisfied with my experience. Trent Jas, the branch manager, made everything so easy. I would highly recommend this Enterprise location to anyone needing a car in this area.