Enterprise Rent-A-Car

They will not honor what was committed. I will stay away from them. Be aware of positive (made up) review for this location.

JT helped me with my reservation and was AWESOME! Anytime I need a car I always go through Enterprise. Good deals and efficient. Great staff and clean location!

We had set up a rental from another location, however it wasn't until the day before, did we realize an error was made. In a state of urgency, we called around in need of another rental location, and we could not have asked for a better alternative! Carla was our first contact in transferring our rental from another Enterprise to their location, with their supervisor Parker, assuring us not only a smooth transfer, but even matched the rate from our former agreement! They were friendly and professional, handled everything swiftly, reserved a wonderful replacement vehicle for us, and gave us an extremely satisfactory experience. We will definitely return for future events.

Reserved a compact car and when we got there they didn’t have any available. Told us that the car was at the body shop. Told us that we could spend an extra $21/day to get a car we don’t want and didn’t reserve. I had to cancel my appointment to get my car fixed because they weren’t prepared or organized enough to have the vehicle we reserved. Funnily enough, the women in line in front of us was given the same issue by them. Reserved a car that was never even at the store. Even the guy we spoke to on the phone assured us they’d have compact vehicles ready for us when we arrived for our reservation time. What’s the point of making a reservation for a vehicle if they aren’t going to have anything available when you get there. Horrible, horrible customer service. Cannot believe they waste

Unfortunately, i have to report that the Derita location in Concord has a very incompetent worker by the name of Jeff. first, he half answered the phone, i asked his name because i am a personable person and his response was, i can’t give me name ma’am, i don’t just go giving my name out, WHAT, REally?y next question was may I just speak with a Manager? He said Manager not available and he’s next in charge. Okay so i proceeded to ask questions because i am booking through a third part and everyone knows sometime the cars are not available at the locations. I asked if he had the Chevy, Colorado truck or something similar (like it says online third party site) He said Ma’am we have a lot of trucks. Now at this point am livid because he’s clearly high or just not listening. He said we have