Enterprise Rent-A-Car

They downgraded the car I had reserved. I had booked a Nissan Rogue or similar vehicle, but they gave me a smaller Hyundai Kona instead. There was no discount whatsoever. The interior was extremely dirty, with old stains embedded in the cup holders, and the car keys were all broken—I only received one. The driver's seat had a large hole in it, and there were numerous stains all over the seat. The employee pressured us into buying insurance. We tried to use the coverage included with our credit card, but they cleverly explained it to us as if it didn't apply.

I had a very frustrating experience with the Enterprise location in El Segundo. I originally rented a vehicle from the Lawndale location, but shortly after picking it up I discovered the car had malfunctioning windows. Because of this issue I had to return the vehicle and went to the El Segundo location for assistance. Instead of helping resolve the situation, the staff was very reluctant to assist simply because the vehicle was originally rented from a different Enterprise office. Although Enterprise advertises itself as one company, these locations clearly operate as separate offices and it severely hurts the customer experience when employees refuse to help and simply tell you to go back to the original location. After a significant amount of back and forth, they finally agreed to pu

Very pleasant and fast experience. Got a new car for 2 weeks - spent 10 minutes in office total. Very plain rules, Sebastian explained everything to me clearly. Highly recommend

I rented a car at Enterprise Rent-A-Car in El Segundo when my car was at body shop for 5 weeks. The staff there was very nice and helpful. I just called to extend my rental. IT was very easy to work with them. They also gave me free rides to and from the body shop.

I usually have good experiences with Enterprise, especially at the Lawndale location, but my experience at Enterprise El Segundo was extremely disappointing. I drive a 2025 Acura MDX and needed a rental through my insurance. The only car they initially gave me was a Mitsubishi Mirage, which was completely impractical for my family—my three kids didn’t even fit. When I went back to switch it out, I explained how important space was for me. In the past with insurance rentals, I’ve been given cars like a Malibu or a Nissan Titan—not luxury cars, but at least practical and roomy. This time, they placed me in a Corolla and told me there were no other options, not even if I wanted to pay for an upgrade. The only larger car they mentioned was a Tahoe, but it was $50 a day out of pocket, which fel